TERMS AND CONDITIONS OF MEMBERSHIP

Please note that 1. Members join individually and memberships are not transferable. 2. Each member receives unlimited free air evacuation to Nairobi within the membership period, from locations within Kenya, Uganda, Tanzania, Rwanda and Burundi only in the event of a life-threatening medical emergency. 3. Patients are flown to Nairobi, usually to Wilson Airport but occasionally to Jomo Kenyatta International Airport. At the airport, they are met by an ambulance, in which the patients are transferred to the hospital of their choice. 4. The ground ambulance is included as part of the free evacuation. 5. Flying Doctors Society of Africa will only accept liability for evacuation arrangements that are pre-approved and authorized by staff at our 24-hour operations and emergency center. 6. Costs incurred before the patient is received by the Flying Doctors Society of Africa or their appointed agents are not covered. 7. When arranging the evacuation, the Flying Doctors Society of Africa may consider: o The member’s medical condition. o Degree of urgency. o Member’s fitness to travel. o Airport availability. o Weather conditions and travel distance. o Security and safety.

8. All transportation will be under constant medical supervision unless otherwise approved by a physician.

DEFINITION OF AN ELIGIBLE EMERGENCY

The Flying Doctors’ Medical Personnel will be responsible for the decision as to whether the condition and location of the members warrant a free evacuation flight. If applicable and where possible, the member may be requested to be seen by a medical person before a free evacuation is granted. The Flying Doctors’ Society of Africa reserve the right to charge a member in full for the evacuation should they discover that any medical condition has been fraudulent, intentionally exaggerated or if fraudulent means or devices have been used by the members, or anyone acting on your or their behalf in order to obtain a free evacuation flight.

EXCLUSIONS

Free evacuations will not be granted in cases such as the following:

• The patient is not suffering from an immediately life-threatening medical condition and/or: – The condition can be treated at a medical facility near to the patient’s location – The patient’s condition is not serious enough to warrant air ambulance evacuation, and the patient can be transported by an alternative means, such as by road to the nearest medical facility – The patient’s emergency has arisen as a result of self-inflicted damage or injury, such as attempted suicide, active involvement in violent or war-related activities, alcohol or drug abuse • If the patient is suffering from a pre-existing condition/illness, a waiting period of 21 days from the commencement of membership must elapse prior to an evacuation for the same condition/illness • If the medical condition does not qualify for a free evacuation flight, or if the membership is not valid/expired, the patient can still be evacuated however the patient must provide or arrange for a written guarantee of payment for the full cost of evacuation and landing permission where applicable

CLEARANCES, AIRSTRIPS, FLYING CONDITIONS AND CHOICE OR AIRCRAFT

Air evacuations are subject to clearances from the relevant air traffic control authorities and to there being a usable airstrip near the patient’s location. The Flying Doctors’ Society of Africa is not responsible for evacuations precluded by circumstances beyond its control e.g, political instability; refusal of a government or appropriate authority grant over flight or landing permission. The Flying Doctors’ will use its best endeavors to evacuate the patient(s), subject always to the pilot’s discretion. The pilot’s decision shall be final in all aviation cases, and it is liable and will have no resource against The Flying Doctors’ Society of Africa or any staff, agent or subcontracted personnel under any circumstances where the flight was refused, unsuccessful or delayed. It will be entirely within the Flying Doctors’ discretion to use the aircraft most suitable for the task.

EXCLUSIONS TO BE ADDED

Members who sustain injuries while participating in high-risk or hazardous activities, such as skydiving, bungee jumping, or other extreme sports, will not be eligible for medical evacuation coverage. In such cases, the cost of air evacuation will be borne entirely by the member. This exclusion is implemented due to the elevated risk of severe injury associated with these activities, which significantly increases the likelihood of costly evacuation.

POINT TO NOTE

Note that any direct contact initiated by a member with our ambulance service providers, without prior coordination through our emergency team, will result in them being directly

billed for the evacuation fees, should the service be carried out. Members are hereby advised to contact us directly for all emergency evacuation requests.

Flying Doctors Society of Africa will only accept liability for evacuation arrangements that are pre-approved and authorized by staff at our 24-hour operations and emergency center. Costs incurred before the patient is received by Flying Doctors Society of Africa or their appointed agents are not covered. When arranging the evacuation, The Flying Doctors Society of Africa may consider: • The member’s medical condition. • Degree of urgency. • Member’s fitness to travel. • Airport availability. • Weather conditions and travel distance. • Security and safety. • Appropriate mode of transport (AFD’s private medically equipped aircraft, chartered aircraft, regular scheduled flight, boat, rail or land vehicle).

6. All transportation will be under constant medical supervision unless otherwise approved by a physician.